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Post by Chris_Sav on Jan 21, 2022 9:19:43 GMT
I've had a report of the forum not displaying correctly from one member.
I don't have a lot to go on. Has anyone else been experiencing problems, if so; what O.S. & which pages?
The only recent change has been the plugin to condense display of long posts to help scrolling, especially mobiles. (apart from annual Xmas decs)
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Post by iang on Jan 21, 2022 19:31:02 GMT
For info it is me who has problems,
the usual background has changed from the normal green to plain black & there isn't the usual Forum Header.
This is the same when using either Edge or Chrome, an update to the original post is that it's ok on a phone.
Please don't all reply with it's ok for me but if anyone else is having this problem please reply on this thread.
Ian.
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Post by tommo III on Jan 21, 2022 19:52:48 GMT
From memory, Ian, the black v green background displays were a personal choice that you could set on your Profile by visiting Profile Settings and selecting "Forum theme".
I have just checked mine, and I have no choices, with 'chubbskin' the default.
Hopefully this gives Sav a bit more to go on .....
tommo
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Post by Chris_Sav on Jan 21, 2022 20:05:23 GMT
We have defaulted to Chubbskin as the only theme for several years, otherwise the 'go-faster extras' we have installed have to be applied to every theme.
The are a couple of other boards with the occasional user experiencing Ian's problem (or similar) and that might to be down to alterations to extensions recently. Ian, have ypu got Norton Safe Web as an extension? if so can yopu try disabling it temporarily.
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Post by iang on Jan 21, 2022 20:18:57 GMT
No don't have Norton & have turned off McAfee with no difference.
It's weird that I can't select different colours to highlight text in posts as well. I have checked all settings in my profile & can't see anything that I can change.
Also tried on a second Laptop in the house & it's the same black background.
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Post by Chris_Sav on Jan 21, 2022 20:30:59 GMT
To eliminate the only change we have made recently, condensing the initial display of long posts, I have disabled it. Can you please let me me know if this has made any difference?
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Post by iang on Jan 21, 2022 20:34:39 GMT
Nope
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Post by Chris_Sav on Jan 21, 2022 20:40:03 GMT
I'm glad about that - sorry, I do like that plug-in. Will re-enable it.
I'm stumped at the mo, will do a bit of googling
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Post by Chris_Sav on Jan 24, 2022 19:20:15 GMT
Had a second report of missing banner and background.
Proboards support are dealing with a couple of instances of similar where it appears that the proboards storage URL for some pictures is being blacklisted. If you see any security messages when suffering this problem please report here with full browser / opsys info.
I can see nothing on the forum that could cause it.
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jordans
Distinguished Member
Posts: 657
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Post by jordans on Jan 25, 2022 16:14:46 GMT
Afternoon
Yesterday I had to reboot my PC as I had lost connection with my broadband. I have Windows 8.1 and Google Chrome but after the reboot I have the dreaded black background.
Just to let you know.
Thanks
Dawn
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Post by Chris_Sav on Jan 25, 2022 20:43:52 GMT
Still cannot see anything causing this and don't think it's anything to do with the forum or there would be many more reports.
Still looks like a blacklisting problem.
I've swapped the main banner below the advert banner with a bit of code just to see if it jogs anything, looks better anyway!
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Post by Chris_Sav on Jan 26, 2022 9:48:45 GMT
Support case raised with proboards as a couple of other forums are reporting similar rare cases.
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Post by Chris_Sav on Jan 26, 2022 11:06:21 GMT
Could one or both of you try the above from Proboards support please?
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Post by iang on Jan 26, 2022 16:17:34 GMT
Could one or both of you try the above from Proboards support please?
Have tried this using Chrome, not too sure what to tab, but it didn't make any difference when I select the colour picker to highlight text the whole block is Blue. There are no errors displayed, have emailed screenshot to Sav. |
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Post by Chris_Sav on Jan 26, 2022 18:11:41 GMT
Thanks for the screendumps both, Proboards are on the case.
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Post by Chris_Sav on Jan 26, 2022 18:54:11 GMT
Proboards believe they have identified the problem from the information supplied, thanks to you two, and are working on a fix.
Other forums will be grateful as well!
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Post by Chris_Sav on Jan 27, 2022 14:34:25 GMT
Could I have an update please? another forum is reporting it fixed.
Thx Sav.
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Post by iang on Jan 27, 2022 17:06:43 GMT
Sorry Sav.
Nothings changed still a black background & no banner.
The colour picker is only Blue when editing posts.
Same on Laptop & tablet but android phone is ok.
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Post by Chris_Sav on Jan 27, 2022 18:03:32 GMT
Thanks, reports have been mixed on support as well
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jordans
Distinguished Member
Posts: 657
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Post by jordans on Jan 27, 2022 19:51:44 GMT
I'm back to normal!!
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Post by iang on Jan 27, 2022 20:07:26 GMT
Yes so am I, I think.  As in the background is back & the banner is also ok, but I still can't highlight text in different colours easily. Sav is aware and have reported it. |
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Post by Chris_Sav on Jan 27, 2022 20:09:40 GMT
Thanks both, all reported to support, watch this space!
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jordans
Distinguished Member
Posts: 657
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Post by jordans on Jan 28, 2022 16:21:38 GMT
Thanks Chris for sorting this out :)
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Post by Chris_Sav on Jan 29, 2022 8:42:07 GMT
Thanks Chris for sorting this out :) Thanks Dawn, always glad to help whilst I still can, just need to sort Ian's extra problem. |
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Post by Chris_Sav on Feb 1, 2022 13:04:22 GMT
Colour wheel 'blue screen' not displaying colour map should be fixed proboards tell me.
Any one suffering this problem please clear your browser cache and refresh, let us know the result.
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Post by iang on Feb 1, 2022 17:48:00 GMT
Thanks Sav.
When I worked out how to do it, it has fixed the problem
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